Do you offer free shipping?
Yes! Standard shipping is 100% on us on all orders over:
- £40 for the UK
How much does shipping cost?
- £3.95 for the UK
How long will it take for my order to arrive?
- UK: Allow 5-10 working days - An Post
How do I track my order?
You should receive a confirmation email when your order has been shipped with a tracking number. Due to COVID19 issues, we are currently experiencing issues around tracking numbers. Please be patient during this time.
My shipment never arrived. What do I do?
Due to increased restrictions on shipping and new work practices around social distancing relating COVID19 please allow additional time for shipping. If you still haven't received your order after this time, get in touch with our team through our customer service here
Where does Spotlight Oral Care ship?
From our UK website we ship to the United Kingdom. Northern Ireland and Jersey customers are invited to use our EU website for an optimal shipping experience. Our USA & Canada customers can shop here, and our EU and other customers can shop here.
Due to COVID19, we currently cannot ship liquids outside of Ireland & UK but all other products are available
What is your return policy?
You can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any personalised items.
If you wish to return your order to us please ensure that the items are unused, unopened and in their original packaging.
How do I start a return exchange?
If you wish to return an item, please contact firstname.lastname@example.org with your order number, reason for return and a photograph of the item. Our customer service team will respond with the appropriate return address and instructions for return.
How long does it take to process a return exchange?
When we have received your return and it meets the above standards, your refund will be processed back onto the credit card, debit card or Paypal account used to place your order. Please allow 10 business days for your refund to be fully processed.
Still Have Questions? Get in touch!
For Retail Partners/Pharmacies
Phone: +353 (87) 295 0074