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How long will it take for my order to arrive?

  • Great Britain: Allow 7-10 working days - FDL
  • Standard Shipping Cost: £3.95 

How do I track my order?
You should receive a confirmation email when your order has been shipped with a tracking number, please enter your tracking number here for live updates. 

My shipment never arrived. What do I do?
If you haven't received your order please get in touch with our customer service team at 

Where does Spotlight Oral Care ship?
From our UK website we ship to England, Scotland and Wales.
Northern Ireland customers can shop on our EU website.

Can I amend my order once it has been placed?
Please note that during peak periods it is not possible to amend orders.  
Should you have an issue with your order, please contact us at 

Last day to order for pre-Christmas delivery

  • Great Britain: 19th of December at 12pm

Unfortunately, we cannot guarantee pre-Christmas delivery on orders placed after the above time.


What is your return policy?
You can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any items that have been opened.

If you wish to return your order to us please ensure that the items are unused, unopened and in their original packaging.

How do I start a return exchange?
Please email our customer service team at with your order number, details of the products you would like to return and our team will advise on next steps.